- 31Techniques for Change
- 30Making Sense of Our Results
- 29Setting Goals
- 28Achieving Results
- 27The Cognitive Approach to Change
- 26The Behavioural Approach to Change
- 25Kolb’s Learning Cycle
- 24Conscious and Unconscious Competence and Incompetence
- 23Learning and the Process of Change
- 22A Conclusion About Emotional Intelligence in Managers
- 21Creating Effective Interpersonal Relationships
- 20Promoting Change
- 19Communicating a Vision
- 18Motivating People
- 17Planning and Deciding Effectively
- 16Building Effective Teams
- 15The Emotionally Intelligent Manager as Leader
- 14How to Build an Emotionally Intelligent Manager
- 13Taking on Reasonable Risk: The Case of Being Too Rational
- 12Meeting Business Objectives: Happy Days Are Here
- 11Managing Politics: Trust, But Verify
- 10Managing Client Relationships: When Smoke Gets in Your Eyes
- 09Supervising People: I Can’t Believe You Did That!
- 08Managing Change: Getting the Soft Stuff Right Is Hard Work
- 07The “Good” Manager
- 06Doing the Right Thing: Managing Ethical Conflict
- 05Getting in the Mood: Generating New Ways of Thinking
- 04Smiling Your Way Through: Making a Tough Decision
- 03Knowing Who You Are: Living with Complexity
- 02Advanced Course: Managing Anger at Work
- 01Emotion Management Basics